Privacy & Fulfilment Policies
Shipping Policy
Shipping Methods and Costs We send books using USPS standard book shipping. Shipping costs are calculated based on the delivery location and are subject to the carrier's rates.
Shipping Times
USPS Standard Book Shipping: Delivery times vary based on the destination.
Handling and Processing
Processing Time Orders are processed within 2-3 business days. You will receive an order confirmation email once your order is placed.
Return and Refund Policy
All Sales Final All sales are final. We do not accept returns or offer refunds unless the item you received is damaged or incorrect.
Cancellation Policy
Timeframe Orders can be canceled within 24 hours of placing the order for a full refund. After this period, the order may have already been processed and shipped.
Cancellation Process To cancel an order, please contact us at info@synthetivity.com. We will confirm your cancellation via email.
Customer Service
For any questions or concerns, please contact our customer service team at:
Email: info@synthetivity.com
We strive to respond to all inquiries within 48 hours.
Financial Transaction Privacy Statement
We are committed to protecting the privacy and security of your personal and financial information. When you make a transaction on our site, you may be asked to provide personal details such as your name, address, and payment information. We use industry-standard encryption and security measures to ensure that your data is protected.
Your payment information is processed securely by our trusted partners, PayPal, Stripe, and Square. These platforms specialize in the secure handling of credit card transactions. We do not store your credit card details on our servers and only retain transaction details necessary for record-keeping and customer support.
Please note that these payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
If you have any questions or concerns about the security of your financial information, please do not hesitate to contact us.
By proceeding with your transaction, you agree to the collection and use of your information as outlined in this statement. We respect your privacy and are dedicated to ensuring your information is handled with care and respect.